Who should I contact if there is a problem, or if I need a replacement filter?
Please contact the individual or organisation who first sold the item.
You can find a list of our partners here.

Will there be an ongoing supply of parts and filter elements available?

Doulton® has been supplying water filter technology for over 190 years; both continuity and reliability are its hallmark.

Arkwater is committed to making these continually available to customers in the ASEAN region and wherever these have been sold.

Is there a warranty on Arkwater products?
Arkwater provides a 1-Year limited warranty against manufacturing defects under normal use from the date of purchase.  This warranty is valid only in respect of Arkwater products purchased through Arkwater’s authorised local partners with supporting proof of purchase documents.  You are required to keep the original sales receipt as proof of purchase to be eligible for our warranty and customer services in Singapore.

Our warranty is also provided directly to our authorised overseas partners. For purchases outside of Singapore, please approach your respective point-of-contact for customer service and support.